This privacy policy explains how Royal Canopy collects, uses, stores, and protects personal information when you use our website and services. We are committed to safeguarding your privacy and handling your data responsibly.
Information We Collect
We may collect the following types of personal information:
- Contact details including name, email address, and organisation name when you submit enquiry forms
- Technical information such as IP address, browser type, and operating system when you browse our website
- Usage data including pages visited, time spent on pages, and navigation patterns
- Communication records when you correspond with us via email or other channels
How We Use Your Information
We use collected information for the following purposes:
- To respond to enquiries and provide information about our services
- To deliver consulting services you have engaged
- To improve our website functionality and user experience
- To comply with legal obligations and regulatory requirements
- To communicate important updates about our services or policies
Legal Basis for Processing
We process personal data on the following legal grounds:
- Consent: When you submit forms or opt in to communications
- Contract: When necessary to fulfil service agreements
- Legitimate interests: To operate and improve our business while respecting your rights
- Legal obligation: When required by law or regulation
Data Storage and Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Data is stored on secure servers within the United Kingdom and European Economic Area.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for three years unless you request earlier deletion.
Sharing of Information
We do not sell personal information to third parties. We may share data with:
- Service providers who assist with website hosting and analytics, under appropriate data processing agreements
- Professional advisers such as lawyers or accountants when necessary
- Regulatory authorities when required by law
Your Rights
Under data protection legislation, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Receive your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance functionality and analyse usage patterns. For detailed information about cookies we use and how to manage them, please see our Cookie Policy.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website. The date of the most recent revision appears at the bottom of this page.
Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:
Royal Canopy
47 Harbour View
Bristol BS1 4QX
United Kingdom
Email: [email protected]
Last updated: January 2024