Royal Canopy is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we handle personal data in accordance with these requirements.
Data Controller
Royal Canopy acts as the data controller for personal information collected through this website and in connection with our consulting services. As data controller, we determine the purposes and means of processing personal data and are responsible for ensuring compliance with data protection legislation.
Your Rights Under UK GDPR
The UK GDPR provides individuals with specific rights regarding their personal data:
Right to be Informed
You have the right to know how your personal data is being collected and used. Our Privacy Policy provides this information in clear, accessible language.
Right of Access
You can request a copy of the personal data we hold about you. We will respond to such requests within one month and provide the information free of charge in most circumstances.
Right to Rectification
If personal data we hold is inaccurate or incomplete, you have the right to have it corrected. We will rectify data within one month of receiving your request.
Right to Erasure
Also known as the right to be forgotten, you can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
Right to Restrict Processing
You can request that we limit how we use your personal data while concerns about accuracy or legitimate use are being investigated.
Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you can request your data in a structured, commonly used, machine-readable format.
Right to Object
You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
Rights Related to Automated Decision Making
You have rights regarding automated decision-making and profiling. We do not currently use automated decision-making that produces legal or similarly significant effects.
How to Exercise Your Rights
To exercise any of your data protection rights, please contact us using the details below. We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within one month, though this may be extended by two months for complex requests.
Data Protection Principles
We adhere to the core principles of data protection:
- Lawfulness, fairness, and transparency: We process data lawfully, fairly, and in a transparent manner
- Purpose limitation: We collect data for specified, explicit, and legitimate purposes
- Data minimisation: We only collect data that is adequate, relevant, and necessary
- Accuracy: We take steps to ensure personal data is accurate and kept up to date
- Storage limitation: We retain data only for as long as necessary
- Integrity and confidentiality: We protect data through appropriate security measures
- Accountability: We maintain records and can demonstrate compliance
International Transfers
We primarily store and process data within the United Kingdom and European Economic Area. If data is transferred outside these areas, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.
Data Breaches
We have procedures in place to detect, report, and investigate personal data breaches. Where a breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.
Complaints
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Contact Us
For data protection enquiries or to exercise your rights:
Royal Canopy
47 Harbour View
Bristol BS1 4QX
United Kingdom
Email: [email protected]
Last updated: January 2024